From: Nick on

"The Peeler" <peelingthe(a)invalid.admin> wrote in message
news:p6ic36d0ilgc4jhp28fjosi9akv1g11g22(a)4ax.com...
> On Thu, 8 Jul 2010 20:31:10 +0100, "Nick"
> <nick.swanston(a)NOSPAMgmail.com> wrote:

<snip>
>
> Try phoning them instead of emailing. A good time is Friday
> afternoon...you might just catch someone in a good mood and they might
> just waive the 25 quid replacement charge.

Thanks V much indeed.
Just called DVLA and after wading through the abominable menu system (20
minutes) got to speak with a very nice young lady.
Duplicate V5 being sent FOC.
Thanks again,

Nick.


From: Mortimer on
"Nick" <nick.swanston(a)NOSPAMgmail.com> wrote in message
news:89ou59FgekU1(a)mid.individual.net...
>
> "The Peeler" <peelingthe(a)invalid.admin> wrote in message
> news:p6ic36d0ilgc4jhp28fjosi9akv1g11g22(a)4ax.com...
>> On Thu, 8 Jul 2010 20:31:10 +0100, "Nick"
>> <nick.swanston(a)NOSPAMgmail.com> wrote:
>
> <snip>
>>
>> Try phoning them instead of emailing. A good time is Friday
>> afternoon...you might just catch someone in a good mood and they might
>> just waive the 25 quid replacement charge.
>
> Thanks V much indeed.
> Just called DVLA and after wading through the abominable menu system (20
> minutes) got to speak with a very nice young lady.
> Duplicate V5 being sent FOC.
> Thanks again,

I wasn't as lucky with DVLA's systems and inflexibility last year. I was
selling my car and I couldn't find the V5 anywhere so eventually I phoned to
order a replacement one. Five minutes later I had a brainwave and remembered
where the original one was. But when I phoned back, they said they couldn't
cancel the order and I must still pay even though I didn't need the
duplicate any more.