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From: Nick on 9 Jul 2010 11:39 "The Peeler" <peelingthe(a)invalid.admin> wrote in message news:p6ic36d0ilgc4jhp28fjosi9akv1g11g22(a)4ax.com... > On Thu, 8 Jul 2010 20:31:10 +0100, "Nick" > <nick.swanston(a)NOSPAMgmail.com> wrote: <snip> > > Try phoning them instead of emailing. A good time is Friday > afternoon...you might just catch someone in a good mood and they might > just waive the 25 quid replacement charge. Thanks V much indeed. Just called DVLA and after wading through the abominable menu system (20 minutes) got to speak with a very nice young lady. Duplicate V5 being sent FOC. Thanks again, Nick.
From: Mortimer on 9 Jul 2010 14:07
"Nick" <nick.swanston(a)NOSPAMgmail.com> wrote in message news:89ou59FgekU1(a)mid.individual.net... > > "The Peeler" <peelingthe(a)invalid.admin> wrote in message > news:p6ic36d0ilgc4jhp28fjosi9akv1g11g22(a)4ax.com... >> On Thu, 8 Jul 2010 20:31:10 +0100, "Nick" >> <nick.swanston(a)NOSPAMgmail.com> wrote: > > <snip> >> >> Try phoning them instead of emailing. A good time is Friday >> afternoon...you might just catch someone in a good mood and they might >> just waive the 25 quid replacement charge. > > Thanks V much indeed. > Just called DVLA and after wading through the abominable menu system (20 > minutes) got to speak with a very nice young lady. > Duplicate V5 being sent FOC. > Thanks again, I wasn't as lucky with DVLA's systems and inflexibility last year. I was selling my car and I couldn't find the V5 anywhere so eventually I phoned to order a replacement one. Five minutes later I had a brainwave and remembered where the original one was. But when I phoned back, they said they couldn't cancel the order and I must still pay even though I didn't need the duplicate any more. |