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From: Derek C on 30 Mar 2010 06:05
On Mar 30, 10:52 am, "tim...." <tims_new_h...(a)yahoo.co.uk> wrote:
> "Derek C" <del.copel...(a)tiscali.co.uk> wrote in message
>
> news:d1664ac5-36ff-4ace-a815-2dd643a4675a(a)15g2000yqi.googlegroups.com...
> On Mar 30, 2:46 am, %ste...(a)malloc.co.uk (Steve Firth) wrote:
>
> > Derek C <del.copel...(a)tiscali.co.uk> wrote:
> > > We have just been on holiday in Spain and rented a Hertz car. We were
> > > required to pay for a full tank of fuel which is non-refundable
> > > whether or not you use it.
>
> > <puzzled>
>
> > I've been offered the option. I tell them to stick it.
>
> > The fuel they offer is usualy charged at less than pump prices BTW.
>
> Previously Hertz have always taken a copy of my credit card in case
> the hire car was returned with less than a full tank. I always filled
> it up at a cheaper rate than they charged before handing it back.
>
> This time we had to pay for a tankful of fuel up front and told that
> we could return the car empty, but with no refund for any remaining
> fuel.
>
> --------------------------------------------------------------------
>
> Are you sure that this was compulsory and not just the result of you not
> negotiating hard enough.
>
> IME of travel to the US, this scam is now quite normal as the staff are
> primed to make it seem like it's expected of you, but it's not.
>
As the car was hired on line (in English) and then collected from a
minor airport in Spain, there was a bit of language difficulty, but it
seemed as though we were obliged to pay for the fuel up front.

Derek C

From: Steve Firth on 30 Mar 2010 14:00
Derek C <del.copeland(a)tiscali.co.uk> wrote:

> As the car was hired on line (in English) and then collected from a
> minor airport in Spain, there was a bit of language difficulty, but it
> seemed as though we were obliged to pay for the fuel up front.

I suspect you misunderstood. You can refuse the offer.
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