From: XR8 Sprintless on
Andy wrote:
> XR8 Sprintless wrote:
>> Got a customer who had one of these put into his computer a few months
>> ago as a warranty replacement for a drive that died, not done by me as
>> he has just started using my services. It's developed the infamous not
>> detected by bios fault however there is a real catch with this one. The
>> shop that did the warranty replacement for him pulled a drive from an
>> iomega external unit to replace his instead of using a normal
>> replacement drive. Seagate states that he needs to send the drive back
>> to Iomega for the fix to be done, but he doesn't have the iomega serial
>> number as it was done by the shop and they don't want to do anything
>> about it either.
>> customer is left with a drive that seagate should fix but refuses to,
>> and iomega doesn't want to know about it either.
>> Seagate were to put it bluntly quite rude about the situation, however
>> surely they have a responsibility to fix an item that was not of
>> reasonable quality when sold and has a known fault that is repairable,
>> whether or not it is an oem unit or not.
> Er...go back to the shop that installed the drive and tell _them_ to
> replace it, or am I missing something here? Why is it up to the
> customer to deal with the manufacturer? It's clearly not fit for
> purpose, and the consumer has certain rights in this situation - whoever
> installed the drive (and took money for it) has to make good on either a
> repair or replacement.
The point is that seagate manufactured the drive with an inbuilt fault
that is a ticking time bomb. The customer wants his data from the drive
and under normal circumstances seagate do fix these as a matter of good
will. In this case they are not willing to which is not good for the
customer. Yes he can take it back but will he get his data back? There
is a fix posted on the web that requires a certain level of technical
ability that I have offered to do for the client however he is pursuing
the shop first.