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From: richill on 14 May 2007 08:33 On Mar 29, 6:28 pm, "Garry Beattie" <gjbeat...(a)iinet.net.au> wrote: > Well this has certainly made for some very interesting reading I must say, > not to mention the defamation and slander angles. > > Just to set the record straight for the others who are within this group, > the following are the facts. > > Yes Moby did buy a fish finder off us and, as he said, it was delivered to > him. > Yes he did have a warranty claim which is currently being serviced. His unit > IS being fixed under warranty right now. > Moby had a major dummy spit because we would not replace the unit, even > though he had had it for quite a few months. > Yes I was happy to replace it for him (which is what we usually do) but > Navman advised us they could not supply any more of that model. > After a number of abusive emails where by we were accused of just about > everything under the sun, intermixed with some very colourful language, we > decided to end our communication with him and just send the unit back to him > once it was repaired. This is still our plan and we do not intend swaying > from it. > Moby has not been ripped off, he has just had a major meltdown because we > refused to bow to his tantrums. In fairness to Moby though, he has been fed > the wrong information from a 3rd party which, understandably, has raised his > stress levels. > > As far as Micheal goes, well Michael perhaps you can email us some more > information. > We have never, and will never, send any item COD. If the item was sent to > you COD, and you did pay for it, then why did you not pick it up at the time > you paid for it? That is what COD is all about. > We are not in the market of ripping people off so if you are genuine, and > you have not received what you paid for, please email us at the email > address which is always attached to my post's on any newsgroup, and I will > certainly do my best to rectify the problem. > > PLEASE EMAIL ME SO WE CAN SORT THIS OUT FOR YOU. > > As for some other issues raised:- > Yes we no longer trade on eBay as the fees are way to expensive ($7,000 per > month) and the amount of headaches we get from unrealistic customers, just > does not make it worth while. > Yes our web site is down at present, but only for remodelling and > relaunching with new products and services. > Yes our phone has been disconnected because we moved!! We have not done a > runner, we have simply moved to a better home. > Yes we do run an anti spam program on our emails, which anyone can get > through simply by verifying that they are a genuine person and not a machine > harvesting emails. We don't pick and choose who we authorise. You do that > yourslef and that is what Moby did. > Yes we did have some unhappy customers over Christmas due to a major > supplier going belly up on us and taking just over $20,000 of our cash with > him. We have worked with those people who did order and have just about got > everyone their product, a replacement product or their refund. > > I really do not feel comfortable discussing further details of our business > and private life here, and will probably not respond to any more post's > about the subject, but I am happy to talk to people in private, via email, > if anyone else has any concerns. > > Best regards > > Garry What about me Garry you have $1300 of mine for a navman 6500. sine dec06 you dont email often but when you do you strech the truth. where is my refund I "will receive shortly". NOT HAPPY GARRY!!! RICHILL |