Record number of motorists prosecuted for driving while using
in [UK Drivers]
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From: Adrian on 19 Mar 2010 13:16 boltar2003(a)boltar.world gurgled happily, sounding much like they were saying: >>> or is it simply because people often struggle to understand what the >>> operator is saying? >>No, it's because they're outsourced on the cheap, with the result that >>the people on the phones don't have the authority to deviate from the >>script, the information to answer any query, or the power to resolve a >>problem. >> >>The hard-of-thinking merely fail to comprehend that, preferring to >>conflate it with the location of the call centre. > The location of the call centre dictates who works there which dictates > their accents. You're not going to get many native english speakers > flying out to do 10 hour days in Bangalore. No, but you do get people who are perfectly clear and easy to understand working in call centres which just happen to be in India.
From: Adrian on 19 Mar 2010 13:17 boltar2003(a)boltar.world gurgled happily, sounding much like they were saying: >>> It would not have mattered if the person calling me was Asian, or >>> broad Geordie or Glaswegian - the effect would have been the same >>See? What you MEANT was that they had a thick accent. That is a >>legitimate problem for a call-centre operative. >> >>However, you just couldn't separate that from their ethnicity. Their >>ethnicity was irrelevant, and - if their accent had been different - >>would not have even been known. The accent was the problem, not the >>colour of their skin. But you'd rather point your finger at the latter. >> >>THAT is what is meant by "casual racism". > You know many white people who have an indian accent then? I know a lot of Asian people without a heavy accent - and a lot of white people with a heavy accent.
From: Bod on 19 Mar 2010 13:19 On 19/03/2010 17:16, Adrian wrote: > boltar2003(a)boltar.world gurgled happily, sounding much like they were > saying: > >>>> or is it simply because people often struggle to understand what the >>>> operator is saying? > >>> No, it's because they're outsourced on the cheap, with the result that >>> the people on the phones don't have the authority to deviate from the >>> script, the information to answer any query, or the power to resolve a >>> problem. >>> >>> The hard-of-thinking merely fail to comprehend that, preferring to >>> conflate it with the location of the call centre. > >> The location of the call centre dictates who works there which dictates >> their accents. You're not going to get many native english speakers >> flying out to do 10 hour days in Bangalore. > > No, but you do get people who are perfectly clear and easy to understand > working in call centres which just happen to be in India. > > I've never spoken to an Indian call centre speaker, who I didn't have to keep saying "can you repeat that please" many times. Having to constantly say "pardon" can get very irritating to both parties. Bod
From: Bod on 19 Mar 2010 13:21 On 19/03/2010 17:17, Adrian wrote: > boltar2003(a)boltar.world gurgled happily, sounding much like they were > saying: > >>>> It would not have mattered if the person calling me was Asian, or >>>> broad Geordie or Glaswegian - the effect would have been the same > >>> See? What you MEANT was that they had a thick accent. That is a >>> legitimate problem for a call-centre operative. >>> >>> However, you just couldn't separate that from their ethnicity. Their >>> ethnicity was irrelevant, and - if their accent had been different - >>> would not have even been known. The accent was the problem, not the >>> colour of their skin. But you'd rather point your finger at the latter. >>> >>> THAT is what is meant by "casual racism". > >> You know many white people who have an indian accent then? > > I know a lot of Asian people without a heavy accent - and a lot of white > people with a heavy accent. > > Then it would make sense to put those clear Engish speaking Indians on, instead of the heavy accent ones. I also found a lot of Scottish speakers to be hard to comprehend. Bod
From: Adrian on 19 Mar 2010 13:22
Bod <bodron57(a)tiscali.co.uk> gurgled happily, sounding much like they were saying: > I've never spoken to an Indian call centre speaker, who I didn't have > to keep saying "can you repeat that please" many times. Having to > constantly say "pardon" can get very irritating to both parties. I bet you have. MANY times. You just didn't realise, because you're too busy equating "Indian" with "Can't understand". |