Hertz Car Rental fuel rip off!
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From: Derek C on 29 Mar 2010 10:09 On Mar 29, 2:43 pm, "Man at B&Q" <manatba...(a)hotmail.com> wrote: > On Mar 29, 2:17 pm, Derek C <del.copel...(a)tiscali.co.uk> wrote: > > > > > > > On Mar 29, 2:01 pm, "Graham Harrison" > > > <edward.harris...(a)remove.btinternet.com> wrote: > > > "Derek C" <del.copel...(a)tiscali.co.uk> wrote in message > > > >news:9e44ee26-66d2-4363-b75a-04eec06edb6c(a)19g2000yqu.googlegroups.com.... > > > > > We have just been on holiday in Spain and rented a Hertz car. We were > > > > required to pay for a full tank of fuel which is non-refundable > > > > whether or not you use it. > > > > > When I have rented a vehicle in the past, it has always either come > > > > full of fuel and you return it full (or get charged at a slightly > > > > extortionate rate for refuelling it), or nearly empty and you return > > > > that way. > > > > > As it happened we where just able to use all the fuel, but only > > > > because we went on a long sight seeing expedition on a rainy day. This > > > > practice hardly encourages you to conserve valuable fossil fuel, or to > > > > limit your CO2 emissions! > > > > > Hertz also charge an extortionate amount extra for adding an extra > > > > driver to the insurance and for damage waiver. You may therefore wish > > > > to consider other car hire companies. > > > > > I intend to write to my MP and Euro MPs to complain about the above > > > > scams and would recommend that you do the same. > > > > > Derek C > > > > Hertz are by no means the only company doing this. The methodology is > > > often to try and sell it to you by saying that the price of fuel at the > > > local petrol stations is higher than they will charge - yeah right! The > > > only place where I once thought about it was Denver. The airport there has > > > an expensive filling station but because it's in the middle of nowhere it's > > > a good few miles to the next station. However, the US companies seem to > > > just look at the fuel gauge so even if you fill up 15 miles away the needle > > > will still be on F.- Hide quoted text - > > > At least it sounds as though you were offered a choice. We weren't, > > because the car came with a full tank of fuel that we were forced to > > pay for. > > > Derek C > > I still haven't seen you answer Brimstone's question "didn't you read > the terms and conditions?" > As I have already explained, I was not the person who had made the on- line booking, but had offered to share the costs with him. It probably was stated somewhere in the pages and pages of terms and conditions written in tiny print that your are expected to read through, if your eyesight is good enough. Still doesn't make it fair though. Derek C
From: Adrian on 29 Mar 2010 10:15 Derek C <del.copeland(a)tiscali.co.uk> gurgled happily, sounding much like they were saying: >> I still haven't seen you answer Brimstone's question "didn't you read >> the terms and conditions?" > As I have already explained, I was not the person who had made the on- > line booking, but had offered to share the costs with him. It probably > was stated somewhere in the pages and pages of terms and conditions > written in tiny print that your are expected to read through, if your > eyesight is good enough. Still doesn't make it fair though. Boo. Hoo. Couldn't be arsed to find out what you'd agreed to, then complained when it wasn't what you wanted. Hold the front page! Ryanair-booked headline price ramped by overpriced extras!
From: Man at B&Q on 29 Mar 2010 10:27 On Mar 29, 3:09 pm, Derek C <del.copel...(a)tiscali.co.uk> wrote: > On Mar 29, 2:43 pm, "Man at B&Q" <manatba...(a)hotmail.com> wrote: > > > On Mar 29, 2:17 pm, Derek C <del.copel...(a)tiscali.co.uk> wrote: > > > > On Mar 29, 2:01 pm, "Graham Harrison" > > > > <edward.harris...(a)remove.btinternet.com> wrote: > > > > "Derek C" <del.copel...(a)tiscali.co.uk> wrote in message > > > > >news:9e44ee26-66d2-4363-b75a-04eec06edb6c(a)19g2000yqu.googlegroups.com... > > > > > > We have just been on holiday in Spain and rented a Hertz car. We were > > > > > required to pay for a full tank of fuel which is non-refundable > > > > > whether or not you use it. > > > > > > When I have rented a vehicle in the past, it has always either come > > > > > full of fuel and you return it full (or get charged at a slightly > > > > > extortionate rate for refuelling it), or nearly empty and you return > > > > > that way. > > > > > > As it happened we where just able to use all the fuel, but only > > > > > because we went on a long sight seeing expedition on a rainy day. This > > > > > practice hardly encourages you to conserve valuable fossil fuel, or to > > > > > limit your CO2 emissions! > > > > > > Hertz also charge an extortionate amount extra for adding an extra > > > > > driver to the insurance and for damage waiver. You may therefore wish > > > > > to consider other car hire companies. > > > > > > I intend to write to my MP and Euro MPs to complain about the above > > > > > scams and would recommend that you do the same. > > > > > > Derek C > > > > > Hertz are by no means the only company doing this. The methodology is > > > > often to try and sell it to you by saying that the price of fuel at the > > > > local petrol stations is higher than they will charge - yeah right! The > > > > only place where I once thought about it was Denver. The airport there has > > > > an expensive filling station but because it's in the middle of nowhere it's > > > > a good few miles to the next station. However, the US companies seem to > > > > just look at the fuel gauge so even if you fill up 15 miles away the needle > > > > will still be on F.- Hide quoted text - > > > > At least it sounds as though you were offered a choice. We weren't, > > > because the car came with a full tank of fuel that we were forced to > > > pay for. > > > > Derek C > > > I still haven't seen you answer Brimstone's question "didn't you read > > the terms and conditions?" > > As I have already explained, I was not the person who had made the on- > line booking, but had offered to share the costs with him. So let him do his own whinging. > It probably > was stated somewhere in the pages and pages of terms and conditions > written in tiny print that your are expected to read through, if your > eyesight is good enough. Get glasses if you need them, or one of those big magnifiers for reading with. > Still doesn't make it fair though. If all Hertz punters are treated equally then it is fair. Are you saying you were singled out for this treatment? If it's different to other hire co. Ts&Cs then we call it competition. It's whinging like this that leads to ever more regulations to protect the few people who need protecting from themselves which just stifles evryone else. MBQ
From: Adrian on 29 Mar 2010 10:31 "Man at B&Q" <manatbandq(a)hotmail.com> gurgled happily, sounding much like they were saying: >> It probably >> was stated somewhere in the pages and pages of terms and conditions >> written in tiny print that your are expected to read through, if your >> eyesight is good enough. > Get glasses if you need them, or one of those big magnifiers for reading > with. Or just press Ctrl/+ on any reasonably recent browser to increase the text size.
From: Derek C on 29 Mar 2010 10:33
On Mar 29, 3:15 pm, Adrian <toomany2...(a)gmail.com> wrote: > Derek C <del.copel...(a)tiscali.co.uk> gurgled happily, sounding much like > they were saying: > > >> I still haven't seen you answer Brimstone's question "didn't you read > >> the terms and conditions?" > > As I have already explained, I was not the person who had made the on- > > line booking, but had offered to share the costs with him. It probably > > was stated somewhere in the pages and pages of terms and conditions > > written in tiny print that your are expected to read through, if your > > eyesight is good enough. Still doesn't make it fair though. > > Boo. Hoo. > Couldn't be arsed to find out what you'd agreed to, then complained when > it wasn't what you wanted. > > Hold the front page! Ryanair-booked headline price ramped by overpriced > extras! It would still be nice if companies such as Ryanair and Hertz were more transparent about what their charges actually are, rather than giving you a cheap headline figure and hiding all the extra charges within pages and pages of terms and conditions, written in tiny print that is difficult to read on a computer. I think this done as a deliberate ploy to deceive time pressurised consumers. Have you ever tried to complain to Ryanair, because it is almost impossible. Hence they can claim to have no complaints from their customers! Derek C |