Bodywork repairs following accident - paint match
in [Classic Cars]
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From: stephen.hull on 2 Jul 2010 11:31 In message <11303b4b-9df8-42d1-a936-7a543c59e742(a)32g2000vbi. googlegroups.com> "BertieBigBollox(a)gmail.com" <bertiebigbollox(a)gmail.com>wrote: >It gets worse - went back to garage to complain and they said, >yes, it doesnt match. It looks like the back end has been >resprayed but thats all the insurance company would pay for. That is bollocks, they should have sprayed it right first time not blame the insurance company for not paying, they already have the paint and lacquer they just need to paint it again properly as it won't cost anymore in materials just their time, but as they did it wrong anyway so what if they have to do it again properly. The fact you signed the acceptance form (or your wife did) is another excuse for a cop-out because at the end of the day they have not done a competent job. I can't help with the legal aspect but how can the spray shop not match the colour? even if it has been resprayed a completely different colour they have the technology now to match almost any conceivable colour using computers. We are talking about ONE easy standard ARG colour and metallics are easier to match than straight colours but you have to paint across the adjacent panel to blend in the colour correctly, this is a know fact in all car repair shops and they all will need to do this at some time. Obviously your spray shop has sprayed upto the next panel and thought the colour would match without checking first and now can't be arsed, believe me it can be done but sometimes you have to put in more effort to end up with the correct colour match. If a car spray shop can't match a simple colour then they should NOT be in business. If the back-end was resprayed before and you have not noticed then it is probably because someone has taken the time to match the colour correctly, in either case your spray shop obviously have not bothered to match the colour to the rest of the body. You don't need a respray to match a colour especially if it is an easy to do one shade no variant metallic as we have already deduced. The spray shop is incompetent and merely suggesting that the back end has been resprayed is just a cop-out. Basically all they need to do now is respray the area they cocked up but now need to blend to the next panel, which is what they should have done the first time. An example would be to match a damaged boot, the insurance company will not authorise the cost of spraying adjacent panels because they are not damaged and the paint might match perfectly anyway and there then would be no need to paint the wing tops to match the colour, however this responsibility lies with the sprayed who should factor in having to spray the wings to end up with a colour matching the rest of the car. This is normal practice on any attempt to colour match correctly and we're only talking about a small car with a tiny boot lid and even smaller quarter wings. Stephen. -- http://www.stephen.hull.btinternet.co.uk Coach painting tips and techniques + Land Rover colour codes "Whatever is rightly done, however humble, is noble". Henry Royce
From: Jerry on 2 Jul 2010 11:26 "BertieBigBollox(a)gmail.com" <bertiebigbollox(a)gmail.com> wrote in message news:11303b4b-9df8-42d1-a936-7a543c59e742(a)32g2000vbi.googlegroups.com... : It gets worse - went back to garage to complain and they said, yes, it : doesnt match. It looks like the back end has been resprayed but thats : all the insurance company would pay for. : Are they saying that the shade of paint doesn't match, in which case you have a claim against the bodyshop (that you might have to fight yourself), or that the new paint doesn't match the old paint, if so carry on reading... : Phoned insurance company and they say they said that the 3rd parties : insurance co will only pay for repairs to the damaged area and not a : complete respray. I argued that now it doesnt match and they said it : even though it was unfair it was tough luck... : : Surely, this cant be right. Surely I've got a right to have car : repaired to how it was before the accident? Remember this was a show : quality classic car.... ....and they are quite entitled to take that opinion, there view is that had *you* kept the paintwork as new then there would not be a problem, why should they have to pay for the "Betterment" of your car?! Sorry. : : I guess my only option now is to go to FOS and see what they say? No : idea where I stand legally. You won't stand a chance in hell if the problem is "Betterment". : : I must admit I wish I hadnt even gone through my insurers and gone : straight to the third party. Thay way I could have argued with them : directly. And still not got the repairs done, I've known such cases drag on for a year or more... : : Wonder if I still have the option to sue the third party or their : insurers directy to get the car back to its original condition? Seems : like all these insurers are in each others pockets and look after each : other.... : IT IS BACK TO ORIGINAL, that is, back to OE, the fact that the paintwork is 25 years old is NOT their problem, you can't expect someone else to restore your car for you. As Adrian said, this is one reason why classic car policies help as they accept that such issues arise. -- Regards, Jerry.
From: stephen.hull on 2 Jul 2010 11:41 In message <896ediF520U1(a)mid.individual.net> "The Todal" <deadmailbox(a)beeb.net> wrote: >Jethro wrote: >> On 2 July, 15:36, "BertieBigBol...(a)gmail.com" >> <bertiebigbol...(a)gmail.com> wrote: >>> On Jul 2, 3:19 pm, Jethro <krazyka...(a)googlemail.com> wrote: >>> > [snip] >Others may say that by signing a form signifying that she was >satisfied with the repair, she waived all your rights. I'd say >bollocks to that. So long as you don't delay in expressing your >dissatisfaction to the garage, you should be okay. > >> >> So I presume the car is still at the garage ? If that's the >> case, what does the garage say about it ? They should be >> putting pressure on the insurance co. too .... > >Unless the insurance company has paid the invoice. They may have >done. If they did so when you were complaining that the job was >sub-standard, then that's an error by their staff and they should >not penalise their customer if they can't recover the sum from >the opposing insurers. > > If he has acted quick enough the insurance company can hold back payment until the work is corrected, irrelevant of the fact the acceptance form had been signed, by stating your dissatisfaction to the insurance company can lead to the spray shop having to do it again properly. Stephen. -- http://www.stephen.hull.btinternet.co.uk Coach painting tips and techniques + Land Rover colour codes "Whatever is rightly done, however humble, is noble". Henry Royce
From: Cynic on 2 Jul 2010 12:31 On Fri, 02 Jul 2010 16:31:55 +0100, stephen.hull(a)btinternet.com wrote: >If a car spray shop can't match a simple colour then they should >NOT be in business. It is not only the colour that can cause a newly sprayed part to look different to a part that was sprayed a decade ago. If I paint a wall of my living room, it will be obvious that the wall has been newly painted even if I have use exactly the same paint that had been used 5 years ago on the other 3 walls. I should think it is incredibly difficult to make a fresh paint job look as if it was done many years ago. -- Cynic
From: stephen.hull on 2 Jul 2010 13:26
In message <0q4s26pb5li957icof0csd430vvk62agg1(a)4ax.com> Cynic <cynic_999(a)yahoo.co.uk> wrote: >On Fri, 02 Jul 2010 16:31:55 +0100, stephen.hull(a)btinternet.com >wrote: > >>If a car spray shop can't match a simple colour then they should >>NOT be in business. > >It is not only the colour that can cause a newly sprayed part to >look different to a part that was sprayed a decade ago. > >If I paint a wall of my living room, it will be obvious that the >wall has been newly painted even if I have use exactly the same >paint that had been used 5 years ago on the other 3 walls. > >I should think it is incredibly difficult to make a fresh paint >job look as if it was done many years ago. > The difference is particularly with a conventional vehicle paint is that you can always polish the old finish up to look new, unless the finish has failed of course. You cannot make old household paint look new, but you can sometimes make new paint look old but it will always be cleaner looking. I admit there can be difficult colours even on old vehicles but they normally can always be matched. I have matched an old 1926 Rolls Royce standard paint finish and intend this month to match a 1980's coach paint finish that has faded considerably, I don't want to paint the whole vehicle just for one small repair area but I will be able to match the colour, finish, texture and obtain a similar shine, it just takes a little time but can be done. Stephen. -- http://www.stephen.hull.btinternet.co.uk Coach painting tips and techniques + Land Rover colour codes "Whatever is rightly done, however humble, is noble". Henry Royce |