Bodywork repairs following accident - paint match
in [Classic Cars]
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From: stephen.hull on 3 Jul 2010 14:53 In message <i0ns56$j27$1(a)news.eternal-september.org> "Jerry" <mapson.scarts(a)btinternet.INVALID> wrote: > ><stephen.hull(a)btinternet.com> wrote in message >news:345c1a3151.Steve(a)btinternet.com... > ><snip> >: >: The fact the insurance company won't pay for these extra panels >is >: irrelevant, the skilled sprayer would automatically paint these >: areas to obtain a perfect colour match. >: > >You really don't understand anything about the crash repair trade >Steve, you might know you paint but you know nothing about the >business model of these 'approved repairer' bodyshops - this >thread has nothing what so ever to do with the competence of the >paint sprayer and everything to do with getting the cars out and >hitting the monthly target, it's all about volume, not quality. I >*never* advise anyone to accept the insurance companies approved >repairer if at all possible... Things might have changed since I ran my car repair business, although I was not insurance approved it did not stop me from doing insurance work properly. However if it's anything like my neighbours recent Merc paint job turned out then I don't understand how these people manage to stay in business. Stephen. -- http://www.stephen.hull.btinternet.co.uk Coach painting tips and techniques + Land Rover colour codes "Whatever is rightly done, however humble, is noble". Henry Royce
From: stephen.hull on 3 Jul 2010 13:49 In message <xn0gw7b5tj3xj5002(a)news.eternal-september.org> "steve robinson" <steve(a)colevalleyinteriors.co.uk> wrote: >stephen.hull(a)btinternet.com wrote: > >> In message >> <afcdb541-9e2f-4367-a63e-f0a684916720(a)x21g2000yqa.googlegroups.com> >> "BertieBigBollox(a)gmail.com" <bertiebigbollox(a)gmail.com> wrote: >> >> The fact the insurance company won't pay for these extra panels is >> irrelevant, the skilled sprayer would automatically paint these >> areas to obtain a perfect colour match. >> >> Stephen. > >Of course its relevant , the garage is completing works as per the >client instructions i.e the insurance company . > >As long as the work undertaken is satisfactory and the colour meets >the original specification the op has little come back on the garage . But the work done has not been done to original specification has is, otherwise the colour would match. > >We have the same problems with insurance companies in my industry , >if we have to repair and repaint a doorframe it means just that it >doesnt mean paint the skirting and architraves , same with counter >top repairs and wall repairs . > >We to get clients going postal because we havent painted the whole >wall or replaced all the timberwork > >What the op and others need to realise is that the tradesman may >fully agree with the op in this case however the op is not paying the >bill the insurance company is and extra work has to be paid for There are many spray shops not insurance approved who would be more than happy to carry out the repair, and properly. You don't have to take it to an approved repair shop, you can stipulate any body shop especially if you know their reputation. This garage (nor any other) will not generate much work if they operate like this, At the end of the day it is down to customer satisfaction and the customer is not satisfied simply because the work carried has led to a poor paint match. Stephen. -- http://www.stephen.hull.btinternet.co.uk Coach painting tips and techniques + Land Rover colour codes "Whatever is rightly done, however humble, is noble". Henry Royce
From: steve robinson on 3 Jul 2010 15:04 Rob wrote: > On 03/07/2010 11:34, steve robinson wrote: > > Rob wrote: > > > > > > I don't follow any of this. A competent car body repairer would > > > try to match existing, and advise if this was an issue before > > > work started. Even halfords offer a colour matching service, and > > > therefore understand that colours fade. > > > > They may well have advised the insurance company of such an issue > > we dont know > > > > Advised the insurance company that a decent match was unlikely, > then proceed without asking the car owner? Shambles. Not really the insurance company are paying the bill > > > Halfords colour matching service doesnt garentee a match , only a > > near match and thats all a garage could be expected to do given > > the price they are chargeing . > > > > If you want an exact match you need to take the vehicle to a > > specialist restorer and be prepared to pay large sums . > > > > We're not talking 'exact'. The OP said: > > "Very poor paint job. Its now blatantly obvious that the back has > been resprayed but not the whole car" > > > > On hindsight, the OP probably wishes he'd asked if the resprayed > > > area would match existing. A question that shouldn't need > > > asking IMO. > > > > > > I'd agree that it appears this garage is not a charity. It also > > > appears not competent. it was asked to do a job. It either > > > couldn't or wouldn't. I'd take legal action or drop it, and put > > > it down to a bad experience. > > > > > > > The garage has matched the paint to the original vehicle paint > > code thats all the insurance companies will pay for , they wont > > pay for bespoke matching services . > > > > OK, I accept what you're saying - I didn't know that's the way it > worked. I would have hoped the spray shop would have advised they > were about to make a complete hash of the job because, erm, 'them's > the rules' and presumably backed up in small print. Cautionary > tale, therefore. > > Rob Thats the difference when you paying yourself and seking advice and the insurance company is paying
From: johannes on 3 Jul 2010 15:16 "BertieBigBollox(a)gmail.com" wrote: > > Got a classic 1987 mini cooper in mint condition. Well, it was until > someone ran into the back of it in a car park when it was parked. > > Anyway, off it went to the bodyshop recommended by the insurer. Got it > back yesterday. > > Very poor paint job. Its now blatantly obvious that the back has been > resprayed but not the whole car. > > Spoke to my insurance company who said that they could not expect the > 3rd partys insurer to pay for a complete respray and that this was > sometimes the problem with older cars. > > Seems a bit unfair. So now I've got a car with not matching paintwork > due to an accident that blatantly wasnt my fault. > > Surely, this is not right. Shouldnt the 3rd party or their insurer be > liable to restore the car to its original condition regardless of > whether it requires a complete respray? Accident repair paint matching is always hit and miss. You can often clearly spot cars where panels has been repainted. Some better than others, but never an exact match. Various colours causes different problems. Red paint changes by long exposure to sun light. It isn't helped when manufacturers change the colour selection for each model year, even if nothing else has changed. Probably not much of a problem if the car is otherwise fine, but as the song goes "the first cut is the deepest...". A complete respray may pose its own problems, such as overspray or lack of finish. Again there are specialist people who know what they're doing, but the insurer's bodyshop probably isn't one of those...
From: steve robinson on 3 Jul 2010 15:27
stephen.hull(a)btinternet.com wrote: > In message <xn0gw7b5tj3xj5002(a)news.eternal-september.org> > "steve robinson" <steve(a)colevalleyinteriors.co.uk> wrote: > > > stephen.hull(a)btinternet.com wrote: > > > >> In message > >> > <afcdb541-9e2f-4367-a63e-f0a684916720(a)x21g2000yqa.googlegroups.com> > >> "BertieBigBollox(a)gmail.com" <bertiebigbollox(a)gmail.com> wrote: > > > > > >> The fact the insurance company won't pay for these extra panels > is >> irrelevant, the skilled sprayer would automatically paint > these >> areas to obtain a perfect colour match. > > > > >> Stephen. > > > > Of course its relevant , the garage is completing works as per the > > client instructions i.e the insurance company . > > > > As long as the work undertaken is satisfactory and the colour > > meets the original specification the op has little come back on > > the garage . > > But the work done has not been done to original specification has > is, otherwise the colour would match. No it wouldnt if the original paint had faded over 26 years > > > > We have the same problems with insurance companies in my industry > > , if we have to repair and repaint a doorframe it means just that > > it doesnt mean paint the skirting and architraves , same with > > counter top repairs and wall repairs . > > > > We to get clients going postal because we havent painted the whole > > wall or replaced all the timberwork > > > > What the op and others need to realise is that the tradesman may > > fully agree with the op in this case however the op is not paying > > the bill the insurance company is and extra work has to be paid > > for > > There are many spray shops not insurance approved who would be > more than happy to carry out the repair, and properly. Correct , however they would then be following the ops instructions not the insurance companies , its also likely the op might have to pay a betterment value too > > You don't have to take it to an approved repair shop, you can > stipulate any body shop especially if you know their reputation. > > This garage (nor any other) will not generate much work if they > operate like this, At the end of the day it is down to customer > satisfaction and the customer is not satisfied simply because the > work carried has led to a poor paint match. > > Stephen. They wont care as long as the insurance company is happy after all its the insurance company that pay the bill |