From: steve robinson on
BertieBigBollox(a)gmail.com wrote:

> On Jul 2, 3:57�pm, Jethro <krazyka...(a)googlemail.com> wrote:
> > On 2 July, 15:36, "BertieBigBol...(a)gmail.com"
> >
> >
> >
> > <bertiebigbol...(a)gmail.com> wrote:
> > > On Jul 2, 3:19�pm, Jethro <krazyka...(a)googlemail.com> wrote:
> >
> > > > On 30 June, 11:32, "BertieBigBol...(a)gmail.com"
> >
> > > > <bertiebigbol...(a)gmail.com> wrote:
> > > > > Got a classic 1987 mini cooper in mint condition. Well, it
> > > > > was until someone ran into the back of it in a car park
> > > > > when it was parked.
> >
> > > > > Anyway, off it went to the bodyshop recommended by the
> > > > > insurer. Got it back yesterday.
> >
> > > > > Very poor paint job. Its now blatantly obvious that the
> > > > > back has been resprayed but not the whole car.
> >
> > > > > Spoke to my insurance company who said that they could not
> > > > > expect the 3rd partys insurer to pay for a complete respray
> > > > > and that this was sometimes the problem with older cars.
> >
> > > > > Seems a bit unfair. So now I've got a car with not matching
> > > > > paintwork due to an accident that blatantly wasnt my fault.
> >
> > > > > Surely, this is not right. Shouldnt the 3rd party or their
> > > > > insurer be liable to restore the car to its original
> > > > > condition regardless of whether it requires a complete
> > > > > respray?
> >
> > > > I haven't read every reply in this thread, but ISTR you are
> > > > required to sign an acceptance note, before you can drive the
> > > > car away from the repairers.
> >
> > > > If the repair is unacceptable, why didn't you refuse to sign
> > > > it ?- Hide quoted text -
> >
> > > > - Show quoted text -
> >
> > > Wife did :-(- Hide quoted text -
> >
> > > - Show quoted text -
> >
> > So I presume the car is still at the garage ? If that's the case,
> > what does the garage say about it ? They should be putting
> > pressure on the insurance co. too ....
>
> No. Got the car. Went back yesterday and they admitted it looked
> like the back had been reprayed and that it stood out. They're
> excuse was insurance refused to pay for anything other than area
> damaged.

Thats a fair argument , the garage is not a charity if the insurance
company say spray the back section only thats all the garage will do
From: steve robinson on
BertieBigBollox(a)gmail.com wrote:

> On Jul 2, 6:26�pm, stephen.h...(a)btinternet.com wrote:
> > In message <0q4s26pb5li957icof0csd430vvk62a...(a)4ax.com>
> > � � � � � Cynic <cynic_...(a)yahoo.co.uk> wrote:
> >
> >
> >
> > > On Fri, 02 Jul 2010 16:31:55 +0100, stephen.h...(a)btinternet.com
> > > wrote:
> >
> > > > If a car spray shop can't match a simple colour then they
> > > > should NOT be in business.
> >
> > > It is not only the colour that can cause a newly sprayed part to
> > > look different to a part that was sprayed a decade ago.
> >
> > > If I paint a wall of my living room, it will be obvious that the
> > > wall has been newly painted even if I have use exactly the same
> > > paint that had been used 5 years ago on the other 3 walls.
> >
> > > I should think it is incredibly difficult to make a fresh paint
> > > job look as if it was done many years ago.
> >
> > The difference is particularly with a conventional vehicle paint
> > is that you can always polish the old finish up to look new,
> > unless the finish has failed of course.
> >
> > You cannot make old household paint look new, but you can
> > sometimes make new paint look old but it will always be cleaner
> > looking.
> >
> > I admit there can be difficult colours even on old vehicles but
> > they normally can always be matched.
> >
> > I have matched an old 1926 Rolls Royce standard paint finish and
> > intend this month to match a 1980's coach paint finish that has
> > faded considerably, I don't want to paint the whole vehicle just
> > for one small repair area but I will be able to match the colour,
> > finish, texture and obtain a similar shine, it just takes a little
> > time but can be done.
> >
> > Stephen.
> >
> > --http://www.stephen.hull.btinternet.co.uk
> > Coach painting tips and techniques + Land Rover colour codes
> > "Whatever is rightly done, however humble, is noble". Henry Royce
>
> So polishing / tcutting whatever might sort it out?

you also have the problem that the matched paint will fade too in a
few years leaving your car looking two tone again
From: Rob on
On 03/07/2010 10:08, steve robinson wrote:
> BertieBigBollox(a)gmail.com wrote:
>
>> On Jul 2, 3:57 pm, Jethro<krazyka...(a)googlemail.com> wrote:
>>> On 2 July, 15:36, "BertieBigBol...(a)gmail.com"
>>>
>>>
>>>
>>> <bertiebigbol...(a)gmail.com> wrote:
>>>> On Jul 2, 3:19 pm, Jethro<krazyka...(a)googlemail.com> wrote:
>>>
>>>>> On 30 June, 11:32, "BertieBigBol...(a)gmail.com"
>>>
>>>>> <bertiebigbol...(a)gmail.com> wrote:
>>>>>> Got a classic 1987 mini cooper in mint condition. Well, it
>>>>>> was until someone ran into the back of it in a car park
>>>>>> when it was parked.
>>>
>>>>>> Anyway, off it went to the bodyshop recommended by the
>>>>>> insurer. Got it back yesterday.
>>>
>>>>>> Very poor paint job. Its now blatantly obvious that the
>>>>>> back has been resprayed but not the whole car.
>>>
>>>>>> Spoke to my insurance company who said that they could not
>>>>>> expect the 3rd partys insurer to pay for a complete respray
>>>>>> and that this was sometimes the problem with older cars.
>>>
>>>>>> Seems a bit unfair. So now I've got a car with not matching
>>>>>> paintwork due to an accident that blatantly wasnt my fault.
>>>
>>>>>> Surely, this is not right. Shouldnt the 3rd party or their
>>>>>> insurer be liable to restore the car to its original
>>>>>> condition regardless of whether it requires a complete
>>>>>> respray?
>>>
>>>>> I haven't read every reply in this thread, but ISTR you are
>>>>> required to sign an acceptance note, before you can drive the
>>>>> car away from the repairers.
>>>
>>>>> If the repair is unacceptable, why didn't you refuse to sign
>>>>> it ?- Hide quoted text -
>>>
>>>>> - Show quoted text -
>>>
>>>> Wife did :-(- Hide quoted text -
>>>
>>>> - Show quoted text -
>>>
>>> So I presume the car is still at the garage ? If that's the case,
>>> what does the garage say about it ? They should be putting
>>> pressure on the insurance co. too ....
>>
>> No. Got the car. Went back yesterday and they admitted it looked
>> like the back had been reprayed and that it stood out. They're
>> excuse was insurance refused to pay for anything other than area
>> damaged.
>
> Thats a fair argument , the garage is not a charity if the insurance
> company say spray the back section only thats all the garage will do

I don't follow any of this. A *competent* car body repairer would *try*
to match existing, and advise if this was an issue before work started.
Even halfords offer a colour matching service, and therefore understand
that colours fade.

On hindsight, the OP probably wishes he'd asked if the resprayed area
would match existing. A question that shouldn't need asking IMO.

I'd agree that it appears this garage is not a charity. It also appears
not competent. it was asked to do a job. It either couldn't or wouldn't.
I'd take legal action or drop it, and put it down to a bad experience.

I'm surprised that so may here appear to think the garage acted properly.

Rob
From: steve robinson on
Rob wrote:

> On 03/07/2010 10:08, steve robinson wrote:
> > BertieBigBollox(a)gmail.com wrote:
> >
> >>On Jul 2, 3:57 pm, Jethro<krazyka...(a)googlemail.com> wrote:
> > > > On 2 July, 15:36, "BertieBigBol...(a)gmail.com"
> > > >
> > > >
> > > >
> >>><bertiebigbol...(a)gmail.com> wrote:
> >>>>On Jul 2, 3:19 pm, Jethro<krazyka...(a)googlemail.com> wrote:
> > > >
> > > > > > On 30 June, 11:32, "BertieBigBol...(a)gmail.com"
> > > >
> >>>>><bertiebigbol...(a)gmail.com> wrote:
> > > > > > > Got a classic 1987 mini cooper in mint condition. Well,
> > > > > > > it was until someone ran into the back of it in a car
> > > > > > > park when it was parked.
> > > >
> > > > > > > Anyway, off it went to the bodyshop recommended by the
> > > > > > > insurer. Got it back yesterday.
> > > >
> > > > > > > Very poor paint job. Its now blatantly obvious that the
> > > > > > > back has been resprayed but not the whole car.
> > > >
> > > > > > > Spoke to my insurance company who said that they could
> > > > > > > not expect the 3rd partys insurer to pay for a complete
> > > > > > > respray and that this was sometimes the problem with
> > > > > > > older cars.
> > > >
> > > > > > > Seems a bit unfair. So now I've got a car with not
> > > > > > > matching paintwork due to an accident that blatantly
> > > > > > > wasnt my fault.
> > > >
> > > > > > > Surely, this is not right. Shouldnt the 3rd party or
> > > > > > > their insurer be liable to restore the car to its
> > > > > > > original condition regardless of whether it requires a
> > > > > > > complete respray?
> > > >
> > > > > > I haven't read every reply in this thread, but ISTR you
> > > > > > are required to sign an acceptance note, before you can
> > > > > > drive the car away from the repairers.
> > > >
> > > > > > If the repair is unacceptable, why didn't you refuse to
> > > > > > sign it ?- Hide quoted text -
> > > >
> > > > > > - Show quoted text -
> > > >
> > > > > Wife did :-(- Hide quoted text -
> > > >
> > > > > - Show quoted text -
> > > >
> > > > So I presume the car is still at the garage ? If that's the
> > > > case, what does the garage say about it ? They should be
> > > > putting pressure on the insurance co. too ....
> > >
> > > No. Got the car. Went back yesterday and they admitted it looked
> > > like the back had been reprayed and that it stood out. They're
> > > excuse was insurance refused to pay for anything other than area
> > > damaged.
> >
> > Thats a fair argument , the garage is not a charity if the
> > insurance company say spray the back section only thats all the
> > garage will do
>
> I don't follow any of this. A competent car body repairer would try
> to match existing, and advise if this was an issue before work
> started. Even halfords offer a colour matching service, and
> therefore understand that colours fade.

They may well have advised the insurance company of such an issue we
dont know

Halfords colour matching service doesnt garentee a match , only a
near match and thats all a garage could be expected to do given the
price they are chargeing .

If you want an exact match you need to take the vehicle to a
specialist restorer and be prepared to pay large sums .



>
> On hindsight, the OP probably wishes he'd asked if the resprayed
> area would match existing. A question that shouldn't need asking
> IMO.
>
> I'd agree that it appears this garage is not a charity. It also
> appears not competent. it was asked to do a job. It either couldn't
> or wouldn't. I'd take legal action or drop it, and put it down to a
> bad experience.
>

The garage has matched the paint to the original vehicle paint code
thats all the insurance companies will pay for , they wont pay for
bespoke matching services .

Another problem is paints now are acrylic , its possible the op car
was cellulose , its near impossible to get accurate matching in these
circumstances

The only option is a complete respray which adds a value the op
shouldnt expect the insurance company to pay for this

> I'm surprised that so may here appear to think the garage acted
> properly.
>
> Rob

From: Ian on

"steve robinson" <steve(a)colevalleyinteriors.co.uk> wrote in message
news:xn0gw704844rtf002(a)news.eternal-september.org...
> Rob wrote:
>
>> On 03/07/2010 10:08, steve robinson wrote:
>> > BertieBigBollox(a)gmail.com wrote:
>> >
>> >>On Jul 2, 3:57 pm, Jethro<krazyka...(a)googlemail.com> wrote:
>> > > > On 2 July, 15:36, "BertieBigBol...(a)gmail.com"
>> > > >
>> > > >
>> > > >
>> >>><bertiebigbol...(a)gmail.com> wrote:
>> >>>>On Jul 2, 3:19 pm, Jethro<krazyka...(a)googlemail.com> wrote:
>> > > >
>> > > > > > On 30 June, 11:32, "BertieBigBol...(a)gmail.com"
>> > > >
>> >>>>><bertiebigbol...(a)gmail.com> wrote:
>> > > > > > > Got a classic 1987 mini cooper in mint condition. Well,
>> > > > > > > it was until someone ran into the back of it in a car
>> > > > > > > park when it was parked.
>> > > >
>> > > > > > > Anyway, off it went to the bodyshop recommended by the
>> > > > > > > insurer. Got it back yesterday.
>> > > >
>> > > > > > > Very poor paint job. Its now blatantly obvious that the
>> > > > > > > back has been resprayed but not the whole car.
>> > > >
>> > > > > > > Spoke to my insurance company who said that they could
>> > > > > > > not expect the 3rd partys insurer to pay for a complete
>> > > > > > > respray and that this was sometimes the problem with
>> > > > > > > older cars.
>> > > >
>> > > > > > > Seems a bit unfair. So now I've got a car with not
>> > > > > > > matching paintwork due to an accident that blatantly
>> > > > > > > wasnt my fault.
>> > > >
>> > > > > > > Surely, this is not right. Shouldnt the 3rd party or
>> > > > > > > their insurer be liable to restore the car to its
>> > > > > > > original condition regardless of whether it requires a
>> > > > > > > complete respray?
>> > > >
>> > > > > > I haven't read every reply in this thread, but ISTR you
>> > > > > > are required to sign an acceptance note, before you can
>> > > > > > drive the car away from the repairers.
>> > > >
>> > > > > > If the repair is unacceptable, why didn't you refuse to
>> > > > > > sign it ?- Hide quoted text -
>> > > >
>> > > > > > - Show quoted text -
>> > > >
>> > > > > Wife did :-(- Hide quoted text -
>> > > >
>> > > > > - Show quoted text -
>> > > >
>> > > > So I presume the car is still at the garage ? If that's the
>> > > > case, what does the garage say about it ? They should be
>> > > > putting pressure on the insurance co. too ....
>> > >
>> > > No. Got the car. Went back yesterday and they admitted it
>> > > looked
>> > > like the back had been reprayed and that it stood out. They're
>> > > excuse was insurance refused to pay for anything other than
>> > > area
>> > > damaged.
>> >
>> > Thats a fair argument , the garage is not a charity if the
>> > insurance company say spray the back section only thats all the
>> > garage will do
>>
>> I don't follow any of this. A competent car body repairer would try
>> to match existing, and advise if this was an issue before work
>> started. Even halfords offer a colour matching service, and
>> therefore understand that colours fade.
>
> They may well have advised the insurance company of such an issue we
> dont know
>
> Halfords colour matching service doesnt garentee a match , only a
> near match and thats all a garage could be expected to do given the
> price they are chargeing .
>
> If you want an exact match you need to take the vehicle to a
> specialist restorer and be prepared to pay large sums .
>
>
>
>>
>> On hindsight, the OP probably wishes he'd asked if the resprayed
>> area would match existing. A question that shouldn't need asking
>> IMO.
>>
>> I'd agree that it appears this garage is not a charity. It also
>> appears not competent. it was asked to do a job. It either couldn't
>> or wouldn't. I'd take legal action or drop it, and put it down to a
>> bad experience.
>>
>
> The garage has matched the paint to the original vehicle paint code
> thats all the insurance companies will pay for , they wont pay for
> bespoke matching services .
>
> Another problem is paints now are acrylic , its possible the op car
> was cellulose , its near impossible to get accurate matching in
> these
> circumstances
>
> The only option is a complete respray which adds a value the op
> shouldnt expect the insurance company to pay for this

Ummmm.... surely if it was a classic car, original paintwork in good
condition, then a complete (indeed, *any*) respray would detract from
the cars value, not add to it? The end result is *not original*....